Employee Relations Services > Workplace Mediation
Workplace mediation services to resolve conflict and rebuild trust
A practical, human-first approach to resolving workplace disputes
Conflict in the workplace is inevitable — but how you handle it can make all the difference. Our workplace mediation service helps employees move past disagreements and find constructive solutions in a safe, confidential environment.
Mediation is a voluntary and impartial process where a trained neutral facilitator helps two or more individuals communicate effectively and rebuild trust, reaching a mutual agreement. It’s a respectful alternative to formal grievance procedures — and one that often leads to faster, longer-lasting resolution.
Why choose workplace mediation?
Confidential
Everything shared during the process stays private
Cost-effective
Save time and avoid formal grievance or legal action
Relationship-focused
Preserve working relationships and improve moraleVoluntary and empowering
Both parties stay in control of the outcomeLegally sensible
Early intervention can reduce risk and protect your business
Our workplace mediation process
We offer structured, flexible support led by qualified mediators with deep HR expertise.
1. Initial consultation (1 hour)
We speak with your HR lead or a senior representative to understand the context.
2. Private sessions with each party (1 hour each)
We explore the dispute, clarify expectations, and introduce the benefits of mediation.
3. Joint mediation session (approx. 2 hours)
Both parties meet (virtually or in-person) to have a structured, facilitated conversation focused on resolution.
4. Agreement and follow-up (up to 2 hours)
Where appropriate, we help document the agreement and check in post-mediation to ensure ongoing success.
We support:
Teams experiencing communication breakdowns
Employees in ongoing conflict or tension
Managers looking for proactive ways to resolve disputes
Organisations seeking to maintain a positive workplace culture
Sensitive or high-risk cases requiring impartiality
Who is this for?
Want to empower your team with mediation skills?
In addition to facilitating individual cases, we also offer mediation training for managers and internal HR teams.
Our training equips your leaders with the tools to manage conflict early, confidently, and constructively — helping you build a more resilient and collaborative workplace.
Ready to resolve conflict and move forward?
Contact us to discuss your workplace mediation needs or to enquire about our mediation training options.
Contact Us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!
Aliya Vigor-Robertson
Founding Partner
+44 7979 498 455
aliya@journeyhr.com
Sue Shaw
Founding Partner
+44 7939 992 801
sue@journeyhr.com
Location
JourneyHR
5th Floor, High Holborn House
52–54 High Holborn
London WC1V 6RL
Office Hours
Monday–Friday
9am–5.30pm